By 2020, the Millennials are expected to make up 35% of theworkforce (the same as Gen X.) Cathy Morrow Roberson , president of the consultancy, maintains that the advent of non-traditional players riding the wave of e-commerce growth—such as Amazon, Alibaba, and the many new tech-based startups—are changing the face of forwarding. Meanwhile, the outcome of Brexit is a complete unknown. This was with the introduction of what was referred to as “digital connectors” which would technologically link up the shipper and carriers surpassing the need for an intermediary such as a freight forwarder. 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To deliver such an experience, forwarders must provide unprecedented levels of visibility and ease of shipment tracking. We cover Railway, Road Traffic, Airways, Shipping & Port and run with an objective to provide knowledge driven content to our readers and subscribers in various forms like news, projects, upcoming events. Of course, that’s not all under the freight forwarder’s control. Traditional forwarders will digitize. Awave of digital disruption is about to hit sea and air freight forwarders. Some examples include: From the customer perspective, the arrival of the online freight-shipping quote should be a breath of fresh air. While the freight we manage is still real, he says digitization is getting rid of the human-intensive activity, replacing paper with automated processes. When used well, speed is a competitive advantage. A range of different platform types has emerged, each designed to solve a particular problem for forwarders or shippers. Why would they wait up to 100 hours for a quote from a traditional, non-digitized forwarder once it becomes possible to get quotes from digital forwarders and complete a booking in a matter of minutes. Hence it goes without saying that freight forwarding companies need to take advantage of this opportunity and open up more sales channels to be able to keep up with this growing trend. For example, the rise of inbound marketing is one such channel which can be used in order to get customers to visit your website and gain leads to garner business. “Freight forwarders need to understand the power of going digital.” Alvarez and his brother, Juan Alvarez, founded Logixboard in Miami in 2017, but soon after moved the software company to Seattle because of its tech-rich pool of logistics talent and the ability to raise more venture … Designed by OnePort 365, a digital freight forwarding start-up, the new web-based platform is the outcome of research aimed at easing the unnecessary challenges freight forwarders face. It’s greener, for a start. The freight sector may have been late to the digitization party compared with some other verticals, but now there is a palpable sense of urgency as incumbents and startups alike deploy the latest technologies to solve a range of industry problems. The digitization of the freight industry is about improving speed and efficiency. Feel free to skip this part and go to the topics you’re most interested in, using the table of contents above. However, the freight forwarding industry has accessed the market, how blue chip companies are tapping into the freight forwarding market itself  such as with Alibaba and Google taking up stakes in niches, and more and more players in the industry are looking at digitization in freight forwarding as a means of attaining competitive advantages. They should start automating their tasks to speed up the process and this would take their customer experience to another level. Meanwhile, the acceleration of technological progress continues across social, cultural and business interactions today, from the emergence of self-learning Artificial Intelligence (AI) to self-driving cars. But one thing is clear: embarking on the digitization journey is no longer optional for international freight forwarders. Some ways forwarders are applying digital solutions to improve the customer experience include: Other steps that international freight forwarders are taking to build customer relationships include developing user-friendly, easy-to-navigate websites and cultivating a stronger online presence, including strategic content marketing and social media activity. Many shipping and freight forwarding companies seem to integrate blockchain technology to secure the privacy of data, as well as, authenticate and report transactional data with the use of cryptography. Trade lane requirements can change with very little notice, and rates can fluctuate significantly. Incumbent digital forwarders are well positioned, with global coverage, transportation in different modalities, and an existing customer base. But these moves, in themselves, are not enough. These seven trends all have ramifications for shippers and will be worth watching during 2019. From portals to integration. The first step is to aggregate shipment data from the many systems involved in ocean or air freight transportation, and present it to customers via a single user interface. But at its core it is providing a simplified, frictionless and transparent experience to shippers. The freight-forwarding sector has traditionally been very process-focused. But one thing is clear: embarking on the digitization journey is no longer optional for international freight forwarders. The arrival of apps and software for freight forwarders, that allows everything from invoicing to freight tracking to be done digitally, means that a paperless future is a possibility. “Fundamentally, we believe that freight-forwarding companies shouldn’t build their own technology,” Alvarez said. The shipper and the carrier deposit cryptocurrency tokens as part of the freight booking transaction. Port delays might disrupt carefully engineered just-in-time supply chains. It has become essential for international freight forwarders, shipping lines, and other participants to bring new digital solutions online. The digitization that powers the e-commerce space has created new and more contracting opportunities for freight forwarding companies to scale their operations and provide international shipping services for e-commerce companies. If customers receive access to such solutions via forwarders’ digital platforms, they will not only gain real-time insight into shipment progress but will also be able to monitor the condition of their goods—especially valuable for perishables or items sensitive to environmental fluctuations. Startups, suppliers, and even customers are using digital technologies to develop a variety of innovative business models that will dramatically improve the customer experience and eliminate entrenched operational inefficiencies. Even though the terms sound similar, they have a distinct meaning in the application. Another example is the TEU token system by a startup called 300Cubits, which promises to solve the problem of cargo no-shows at ports and the overbooking of capacity practiced by carriers as a countermeasure. Freight forwarding digitalisation has also been backed by blockchain technology. © 2017 Copyright Valuemediaservices 2017 All rights reserved. When freight forwarders opt to digitize there are many ways in which this can happen. Some companies have started incorporating advanced analytics, robotics, and digital front ends. Agile businesses need agile partners, and it will be the logistics providers and freight forwarders that leverage technology to provide that agility that will flourish. As the digitization of freight forwarding is widely viewed as an ongoing process, a report issued this week by Freightos, a SaaS-enabled logistics technology provider focused on instant freight quotes for freight forwarders and shippers, highlights how the ongoing road towards digitization and will change customer service differentiation. Podcast - The Impact Of Digitization On The Logistics And Freight Forwarding Industry Tweet Mark is the Operations Director of MapCargo , a rapidly growing independent freight forwarder, with operations spanning across the U.K., the U.S. and other parts of the globe. Therefore, making it impossible to tamper with records. By utilising digital technologies there are various functions in which digitisation in the freight forwarding industry can happen. From control and procurement, to state-of-the-art transport management systems and more, digitisation in freight forwarding can be a definite success with freight forwarders ascending to newer heights. In the past 10 years, some freight forwarding companies have provided online customer portals, says Ting. First, let’s briefly look at the importance of speed and timing in general as they are essential everywhere. Despite elegant automated systems, all the digitization in the industry can’t prevent the surprises, and freight … They represent a platform of reliability, and provide optimisation in concern to time and costs between the shipper and carrier. IAG Cargo today… 14th May 2019. in Articles, Roadways. Of those, only Shipa Freight currently provides instant quotes for full-container-load (FCL) shipments, in addition to LCL and a full range of air freight options. Fulfilling customers’ quotation requests in minutes instead of days; Making quotes more transparent by providing a full breakdown of fees and surcharges; Increasing visibility and access to information for shippers; Providing customers with a fully integrated suite of functions, from quotation to last-mile delivery; Implementing self-service and assisted value-added services (such as compliance assistance and professional guidance) through process automation. Right now, only a handful of international freight forwarding companies and carriers offer these. A seamless end-to-end experience is an essential element in the digital freight forwarding company’s marketing and sales proposition. Similarly, in the name of progress and productivity, we look at means of cutting down lags and delays, to make processes and transactions more efficient. We’ve tackled how speed often is a key differentiator in today’s ‘digital business‘ context before. Brian also points out that there are different levels of digitization, noting that transportation and warehouse management systems were early examples of automating manual processes. Digital trends have in the past disrupted how traditional transactions occur and have paved the way to what we know now. We discussed the digitalization of the freight forwarding industry. It is probably too early to say whether solutions like these will revolutionize the freight forwarding industry, but blockchain technology certainly appears to be gaining traction. Millennials are quickly becoming one of the largest generationsin the workforce. In the new age of global trade, complexities and conflicts are hard to plan for and no longer have localized impacts, meaning the agility digitalization can bring is more important than ever. The trade war, for example, makes it difficult for shipping lines to position assets effectively. The slow embrace of new digital technologies by the freight forwarding industry has inevitably become something of a cliché. By utilising digital technologies there are various functions in which digitisation in the freight forwarding industry can happen. It was a pleasure talking with James Miller from Maritime Standard . Shipa Freight is a new online platform powered by Agility that makes it easy to get air and ocean freight quotes, book, pay and track your shipments online. The imposition of trucking permits could create a road-freight capacity shortage and drive shipping rates up. However, if the freight is a no-show at the port, the shipping line receives all the deposited tokens. It was more than a year and a half ago that shipping giant A.P. The divorce could render companies trading between the UK and EU subject to expensive tariffs. However, in 2017, McKinsey stated that freight forwarders would become redundant whereby digitization in freight forwarding would make manual shipment transactions obsolete in the future. Secondly, when customers use an online platform, they input their data directly, eliminating labor costs involved in traditional quotation and booking requests. With our global network of logistics experts and industry-leading technology, we ensure that your goods arrive safely and reliably every time. They have also felt pressure to strengthen data privacy and security due to the 2018 implementation of the European Union’s General Data Protection Regulation (GDPR), which imposes stringent data protection requirements on European logistics companies, and a similar onus on freight forwarders around the world due to the interconnected nature of IT systems. But clearly, savvy shippers are creating this kind of online platform. The incident was a wake-up call for the freight forwarding and shipping industries, stimulating forwarders’ consideration of the need to strengthen data protection and guard against future attacks. The digitization of cargo transportation processes is an evolutionary step change, presenting new challenges and opportunities for freight forwarders. While the digital frontier is the future (and present) of freight forwarding, there are core characteristics that an excellent 3PL must have that don’t come through just the best technology. The same is evident with the digitization in freight forwarding, with traditional freight forwarders needing to keep up in the midst of threats from digital disruptors. This is significant when considering that thisis a demographic that has come of age using online interfaces for business and pleasure.They … Robinson Acquires The Space Cargo Group to Expand Global Presence, CEVA Logistics continues African expansion with joint ventures in Egypt, Ethiopia, TII, Virgin Hyperloop announce partnership to help advance transport in the UAE, Siemens to equip Europes largest e-bus depot with charging, Priority Freight ready to help clients through new customs challenges, Continental increases efficiency with mobile, autonomous transport robots, Industry groups push potential of bio-LNG as transportation fuel, Railtex 2019 officially opens with jam-packed programme of events, UPS To Support Distribution aOf Approved Vaccine As Part Of Operation Warp Speed, SpiceXpress strengthens pharma cold chain capabilities with Om partnership, FedEx to Ship First Wave of COVID-19 Vaccines Across the United States, Emirates working with Pfizer, others on vaccine transport challenge, Virgin Hyperloop hits an important milestone: the first human passenger test, Construction of new Gatwick Airport station concourse begins, Transportation management systems that connect shippers with forwarders or carriers, Tools to help forwarders generate tailored shipping schedules and provide targeted delay alerts, Online freight marketplaces that enable shippers to compare freight quotes from different forwarders, Digital freight forwarding platforms offering integrated shipping services (including online quotes and booking, door-to-door shipping, customs clearance, freight tracking, and payment solutions). Transport Advancement is a leading information centric website for latest updates within the industry. The digitization of cargo transportation processes is an evolutionary step change, presenting new challenges and opportunities for freight forwarders. According to “The Evolving Freight Forwarding Market 2017,” digitization is looming large in the immediate future. Let us know. This trend is actually a very good benefit for our small and medium international freight forwarding companies. Since the cyber-calamity took place, freight forwarders have been shifting with the times, transitioning from traditional processes to faster, more responsive, digital solutions, and while doing so, their focus on cybersecurity has not diminished. It is a global phenom-enon that affects every aspect of both our Firstly, by providing instant quotes and the convenience of an online platform for bookings, forwarders make their services more accessible to the fast-growing community of internationalizing SMEs. He sees digitization of freight forwarding to include three parts: automation, data connectivity and data analysis. With it, freight forwarding agents ascended to experts of not just shipping, but of documentation, packing, warehousing and not to mention supply chain too. Paperless air freight forwarding has multiple benefits. These seven trends all have ramifications for shippers and will be worth watching during 2019. Much has been said and written about the digital era we live in. The freight forwarding industry is no exception. Julian Alvarez looks to automate interactions between freight forwarders and shippers. SMEs save time through instant quotes and by dealing with forwarders on a transactional, shipment-by-shipment basis—but there are advantages for the forwarder too. Moller-Maersk became the victim of a cyber attack that crippled the company’s infrastructure, and caused severe disruption at ports around the globe. Events such as the China/US trade war or the United Kingdom’s chaotic progress toward exiting the EU can impact on shipping strategy and execution. As the digitization of freight forwarding is widely viewed as an ongoing process, a report issued this week by Freightos, a SaaS-enabled logistics technology provider focused on instant freight quotes for freight forwarders and shippers, highlights how the ongoing road towards digitization and will change customer service differentiation. The digitization process of the shipping company has changed our price channel, which gives us the opportunity to reduce our reliance on the first-level agent, and to some extent to narrow the cost gap with the first-level agent. As you can see, there are a … How have you been impacted by digitisation lately? From control and procurement, to state-of-the-art transport management systems and more, digitisation in freight forwarding can be a definite … As globalization has taken hold though, and many smaller businesses find themselves in need of shipping services, freight forwarders are under pressure to cast off the conventional approach and place customers at the forefront of modernization efforts. Traditional freight forwarding has been around since the 18th century, whereby they would be tasked with carrying out all interactions with carriers, custom agents and other authorities that would be needed for a successful shipping transaction. 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